Forensics369 offers a returns and refunds policy focused on customer satisfaction, adjusted to Spanish regulations. Customers have the right to request the return and refund of digital products and services in the following cases:
- Defective or non-conforming products: If the digital product does not work properly or does not perform as promised, a refund or exchange can be requested within 14 days of purchase.
- Cancellation of services: For services such as consulting or training, cancellations will be accepted with a full refund if they are made at least 24 hours before the scheduled date. Late cancellations may incur charges, as specified in the conditions of sale.
- Exceptions: Returns or refunds will not be accepted for products or services already consumed or used by the customer.
This policy is designed to be fair to both the client and Forensics369, ensuring a transparent and trusting business relationship. Customers are advised to read the terms of this policy carefully before making any purchase.