Forensics369 offers a returns and refunds policy focused on customer satisfaction, in accordance with Spanish regulations. Customers have the right to request a return and refund for digital products and services in the following cases:
- Defective or non-conforming products : If the digital product does not work properly or does not meet the promises, a refund or exchange can be requested within 14 days of purchase.
- Service Cancellation : For services such as consultations or training, cancellations with a full refund will be accepted if made at least 24 hours before the scheduled date. Late cancellations may incur charges, as specified in the terms and conditions of sale.
- Exceptions : No returns or refunds will be accepted for products or services already consumed or used by the customer.
This policy is designed to be fair to both the customer and Forensics369, ensuring a transparent and trustworthy business relationship. Customers are advised to carefully read the terms of this policy before making any purchase.